Frequently Asked Questions
Licensing:
Pelion Medical is a Texas based distribution company for both Rx pharmaceuticals and medical supplies. We are fully licensed by the Texas Department of State Health Services regulatory licensing unit.ACCOUNT SETUP: Just click on Sign In on top bar, and then Register in grey box. (For mobile users, the link is located under Shop > Account.)
FORGOT PASSWORD: Don't worry about forgetting your password! The website has a Forgot Password feature which will send a password reset link to your email address.
PAYMENT: We accept Visa, MasterCard, and American Express. All payments are processed via secure server with software and processors who comply with the industry PCI security standards.
CONTACT US: We are always glad to help during business hours, but to make things even more convenient you have your very own dedicated customer service representative who knows your products. Customer Service 972.630.6058. If you happen to catch us outside of business hours, you can reach us by email at cs@pelionmedical.com.
RETURNS: Personal items are not returnable. Please review our RETURN POLICY page for full details.